Terms of use 

 

For the general Terms and Conditions see the bottom of this page.

The following Terms of Use apply to use of the Services of Gezondeboel. The Services are provided by Therapieland B.V., which has its offices at Nieuwendammerdijk 528 A, 1023 BX Amsterdam and is registered with the Dutch Chamber of Commerce with registration number 56516622 (hereinafter “Gezondeboel”).

 

Definitions

The capitalised terms in these terms of use have (when used in either the singular or the plural) the following meaning:

1. Account: the personal account made available to you by Gezondeboel for the purposes of using the Services purchased.
2. Agreement: the agreement between you and Gezondeboel pursuant to which you are able to use the Services and of which these Terms of Use form an integral part.
3. Intellectual Property Rights: all intellectual property rights and associated rights, including but not limited to copyright, database rights, domain name rights, trade name rights, knowhow rights, trademark rights, design rights, related rights and patent rights.
4. Office Hours: the time between 9 a.m. and 5 p.m. from Monday to Friday, except on official public holidays in the Netherlands.
5. Party or Parties: the parties to the Agreement, referring to you and Gezondeboel either individually or collectively.
6. Services: all services that Gezondeboel supplies to you under the Agreement, which may include: making available the Web Portal through which the online self-help programmes are provided.
7. Terms of Use: the underlying Terms of Use.
8. Web Portal: the Gezondeboel web portal through which the Services are offered.
9. Website: the Gezondeboel website, www.gezondeboel.nl, and any other domains (or subdomains).
10. Written: correspondence that is prepared on paper, dated and signed. Besides paper correspondence, the term written also covers emails and fax messages, where the origin and integrity of such messages can be established with sufficient certainty.

 

Creation of the Agreement and the Services

The Services offer you the opportunity to make use of self-help programmes via an online platform. You decide for yourself how you use the Services and for what specific purposes. To make use of the Services, you are required to register. Completing the registration process results in the creation of the Agreement between you and Gezondeboel.

When using the Services, you may be asked to complete questionnaires. These questionnaires are used to identify your progress and symptoms. The questionnaires do not provide a diagnosis. To obtain a diagnosis, you should consult a qualified doctor, psychologist or psychotherapist. You can use the questionnaires to decide which self-help programmes you take. The aim of the self-help programmes is to give you support with (psychological or other) symptoms. Gezondeboel does not provide treatment, so your use of the Services does not create a treatment agreement between you and Gezondeboel. You should be aware that to obtain treatment you will need to consult a doctor, psychologist or psychotherapist.

The Gezondeboel platform is classified as a medical device within the meaning of Regulation (EU) 2017/745 of the European Parliament and of the Council of 5 April 2017 on medical devices. The rules applying under this regulation include that Gezondeboel will not use text, names, trademarks, pictures and figurative or other signs that may mislead you with regard to the intended purpose, safety and performance of the platform. If, despite this, you experience the elements described in the last sentence, you should contact Gezondeboel using the contact details in the Terms of Use. Your complaints or reports about possible incidents in connection with the Web Portal will be taken very seriously and a register of any complaints will be maintained. See also Clause 9 of the Terms of Use concerning the handling of complaints.

 

Rules for Use and Account

The use of the Services in a manner conflicting with these Terms of Use or with the applicable laws and regulations is prohibited. If Gezondeboel identifies that you are in breach of either these Terms of Use or the law, or receives a complaint about this, Gezondeboel is entitled to take action to terminate this breach. In this situation, Gezondeboel may block access to the relevant information. You should ensure that unauthorised persons are unable to access the Account by using the username and password. Your password, in particular, should be kept strictly confidential. Gezondeboel is entitled to assume that any action originating from your Account, after signing on using your username and, if appropriate, two-factor authentication, is carried out under your direction and supervision. Gezondeboel is at all times entitled to report any criminal offence that has been identified and will cooperate with any orders given by a competent authority. Gezondeboel is also entitled to pass your name, address, IP address and other identifying data on to any third party who complains that you are infringing their rights or these Terms of Use, provided that: there is sufficiently convincing evidence that the information, viewed in isolation, is unlawful and harmful towards the third party; the third party has a genuine interest in obtaining the information; there is convincing evidence that in the specific situation no less invasive option for obtaining the information is available; when the interests affected are evaluated, this leads to the conclusion that the third party’s interest should prevail. You are obliged to follow all reasonable instructions from Gezondeboel relating to the use of the Services.

 

Security and Privacy

Gezondeboel will make every effort to secure the Services against misuse and unauthorised access to your data. As part of these efforts, Gezondeboel has ISO 27001 and NEN 7510 certification. When using the Services your personal data is processed. For more information, click here to read our privacy statement.

 

Intellectual Property Rights

All Intellectual Property Rights to the Services, and all information and images on the Website, are held by Gezondeboel and its licensors. Gezondeboel grants you non-exclusive, non-transferable and non-sublicensable rights to use the Services, and all information and images on the Website, to the extent that these arise under the Agreement or are otherwise granted by Written communication. The rights of use apply for the duration of the Agreement. You are not authorised to make changes to the Services and you are not entitled to a copy of the source files for the Services, except in situations where this is permitted by law.

Gezondeboel may take measures (including technical measures) to protect the Services. If Gezondeboel has taken such security measures then you are not permitted to circumvent or remove this security. You are not permitted to remove any designation of Intellectual Property Rights from the Services or make any change to this. Nor may you remove any designations relating to confidentiality from the Services.

 

Your Data

The data and information that you enter via the Services, without the involvement of a treatment professional, remain your property. You grant Gezondeboel a right to use such data and information for the duration of the Agreement. You can terminate this right of use by requesting the removal of the data and information (when terminating the Agreement or otherwise).

 

Availability, Maintenance, Support and Changes

• Gezondeboel will work to keep the Services available as much as possible, but it does not guarantee uninterrupted availability.
• Gezondeboel is entitled to make changes and carry out maintenance to the Services or any part of them.
• Maintenance and changes to the Services by Gezondeboel may result in all or part of the Service being temporarily unavailable.

Gezondeboel will make efforts to give timely notification of these limitations on use. For support (including technical support), please contact the Gezondeboel helpdesk. The helpdesk can be contacted during Office Hours on +31 20 8545108 and info@gezondeboel.nl. Gezondeboel will work to deal with helpdesk requests within a reasonable period. The time required to resolve any issues reported may vary.

 

Charges and Payment Terms

You are required to pay a charge for the use of the Services. Payment can be made by following the payment instructions on the Website. Gezondeboel is entitled to send invoices by electronic means. A payment period of 30 days applies to all invoices, unless a different payment period is stated on the invoice or you have made a Written agreement that a different payment period applies.

 

Complaints Procedure

Gezondeboel takes complaints and reports of issues relating to the Services very seriously. If you have any questions, comments or complaints, you should contact Gezondeboel using the contact options provided for that purpose on the Website or via the contact information listed at the end of the Terms of Use. You will receive a confirmation of receipt of your complaint. Gezondeboel will respond to complaints about the Services as soon as possible and in any event no later than fourteen (14) days following receipt. For more information, please see the complaints procedure on the Website.

 

Duration and Termination

Unless otherwise agreed, the Agreement is entered into indefinitely. You can terminate the Agreement at any time.

 

Changes to Terms of Use

Gezondeboel is entitled to make changes or additions to these Terms of Use. Gezondeboel will notify you of any change or addition by email at least 30 days before the change or addition takes effect. If you do not wish to accept the change or addition, you can submit an objection, giving reasons, within 14 days, following which Gezondeboel will reconsider the change or addition. If Gezondeboel decides to proceed with the change or addition, you are entitled to give Written notice to terminate the Agreement on the date on which the change or addition takes effect. The foregoing does not apply to changes and additions required by law or changes and additions of minor importance.

 

Exit

Gezondeboel will retain all your data and information for the duration of the Agreement. Following termination of the Agreement, Gezondeboel will make efforts to provide you with a copy of such data and information at your request. Gezondeboel will not include data models. The copy will be provided in a common file format, to be determined by Gezondeboel.

 

Miscellaneous

The Agreement is subject to Dutch law, unless compulsory consumer law requires otherwise. Therapieland may transfer its rights and obligations under the Agreement to any third party that takes over Gezondeboel or its business operations.

You should notify Gezondeboel immediately in the event of a change of name, address, email address, telephone number and any other information relevant for the performance of the Agreement if necessary.

 

Questions

If you have any questions, please don’t hesitate to contact Gezondeboel info@gezondeboel.nl.