Privacy statement

This privacy statement was most recently revised on 25 February 2020.

The purpose of this page is to inform you about how Gezondeboel B.V. (‘Gezondeboel’) deals with the processing of your personal data. During your visit to our website and the use of our platform, we comply with the requirements of privacy legislation.

It’s important to understand that there’s a difference between the Gezondeboel website and the platform on which you are able to use our services. You can only use the platform with your personal account. In the text below, when we talk about ‘the website’ we mean the Gezondeboel site, which you can use without logging in. When we talk about ‘the platform’ we mean the secure part on which the services are available.


Gezondeboel’s security

We protect your personal data carefully, by using widely-accepted security measures to ensure that your data doesn’t fall into the wrong hands.

You create a unique username and password. They give you access to the platform, your own private area on the Gezondeboel site. All the information you fill in and your communication on the platform are completely secure, as all the information is encrypted.


Contact details for the personal data controller

When you start one or more of Gezondeboel’s self-help programmes then Gezondeboel determines the purpose for and methods by which your personal data is processed. Gezondeboel is the data controller, so we are your point of contact.

The contact details for Gezondeboel are:

Nieuwendammerdijk 528 A
1023 BX Amsterdam
+31 20 2136893

If your doctor, coach or occupational health officer uses one or more of Gezondeboel’s modules for your treatment, then they determine the purpose for which your personal data is processed and decide which methods are used for this. In this situation, the doctor treating you is the data controller. This means that your doctor is the point of contact for any privacy-related queries. To obtain contact details for your doctor, please consult the relevant organisation’s website.

If you have queries relating to your personal data, please contact the data protection officer at Gezondeboel. You can contact them using the above contact details for Gezondeboel.


Purposes of and legal basis for data processing

We process your personal data for the following purposes:

  • to provide access to our website;
  • to contact you, if you ask us to do so;
  • to use the general features on our website;
  • to gain insight into the use of our website;
  • to provide treatments via our platform;
  • to carry out analyses and measurements;
  • to carry out scientific research (provided that separate consent is given for this).

If you have given consent to the processing of your personal data, you can always withdraw this consent, but this will not have retrospective effect.

If you use Gezondeboel via your employer or another intermediary, Gezondeboel may supply a user overview to this entity. These user overviews relate to performance and the data they contain cannot be traced back to individuals.


Types of data processed – self-help

  • Email address
  • Nickname
  • Gender
  • Website visiting behaviour
  • Data filled in on the platform (assignments, messages, questionnaires)


Types of data processed – where a treatment professional is involved

  • Email address
  • First name and surname
  • Gender
  • Website visiting behaviour
  • Data filled in on the platform (assignments, messages, results of questionnaires)
  • Citizen service number (BSN)*1
  • Date of birth*2

*1 Only where a GP practice is involved or where required for a claim under health insurance.

*2 Only where a GP practice is involved and/or where the treatment professional has filled in this information or where required for a claim under health insurance.


Retention period for personal data

Self-help: Your personal data is not stored for any longer than necessary in order to provide our services. If you send us a message, we will retain your contact details for as long as this is necessary to satisfy your request. Your data can be deleted at your request.

Via a treatment professional: Your personal data is stored for as long as the treatment professional considers this necessary for the medical file, taking account of the statutory retention period for healthcare providers.



For each video call, a unique link is created that can only be activated by the person who starts the video call. The video call takes place in the secure environment of the platform. Therapieland only stores the ID for the video call, in order to monitor how many calls are made.


Your rights under the General Data Protection Regulation (GDPR)

Under the GDPR you have various rights as a data subject. When you use the Gezondeboel platform, you have the right of access. In addition, you are entitled to request the rectification or erasure of your personal data. You also have the right to request that the processing of your personal data is restricted. You are further entitled to portability of your personal data. And you have the right to make an objection to the processing of your personal data.

If as a user of Gezondeboel you wish to exercise one or more of your rights under the GDPR, please contact us using the contact details above.


Making a complaint to the supervisory authority

If you have a query or you believe that Gezondeboel is infringing one or more of your rights, then we would like to hear from you. You also have the right to make a complaint to the supervisory authority, in this case the Dutch Data Protection Authority (


Analyses and measurements

We use data to carry out analysis and measurements. This helps us gain more insight into the use of our website and the platform. For example, if we see that certain steps in a programme or certain virtual reality scenarios are visited more frequently, or less frequently, then we can make changes to the programme. This helps us to improve the programme and make it correspond better to our users’ needs. By doing this, we hope to offer you a platform that provides a pleasant user experience and gives support for your needs.

We also use measurements to make personal recommendations. When you complete a questionnaire, we can use the results to make recommendations about specific programmes you may wish to take. We learn what recommendations our platform can make by analysing our users’ use.

The platform includes various questionnaires. The information in the completed questionnaires is used for analyses and measurements and kept strictly confidential. No reports are produced at individual level. Your data is never passed on to third parties unless you have explicitly consented to this.

Gezondeboel wishes to emphasise that no Google Analytics tracking cookies are placed in the treatment programmes or anywhere on the platform.


Disclosure to third parties

We do not disclose your personal data to third parties, unless we are legally required to do so or you have given separate consent to this. If we suspect fraud or misuse of our service then we may provide personal data to the competent authorities.


Use of cookies

Another method frequently used on the internet to improve the way webpages work is the use of (temporary or permanent) cookies. These are small text files that are automatically placed on a visitor’s computer by a webpage they visit. Our cookie policy provides more information on the use of cookies on the Gezondeboel website.


Third parties’ websites

This privacy statement does not apply to third parties’ websites that are connected to our website via links (YouTube, Vimeo, Mollie Payments). We cannot guarantee that these third parties will deal with your personal data in a secure manner. We advise you to read the privacy statements for these websites before using them.



Gezondeboel reserves the right to make changes to this privacy statement. You are therefore advised to check this statement regularly for information on Gezondeboel’s privacy policy.

Gezondeboel is part of Therapieland B.V. For our information security policy, click here.